Metro users in Mexico City expressed their frustration over the lack of agility in the service, especially on Line 3. Specific complaints included the absence of trains in either direction for at least 10 minutes, causing significant delays for passengers.
On social media, a user reported that their daughter missed an exam due to the Metro's delay at the Copilco station. Additionally, it was noted that trains on Line 3 were full, making stops at every station, which resulted in long waiting times of up to 20 minutes to board a train.
Authorities in Mexico City announced plans to improve public transportation, including the expansion of Lines 0 and 8 of the Metrobús, as well as an extension to Toreo. Users were warned about high traffic at several stations, especially on Line 3, where the waiting time was estimated at 7 minutes.
In contrast, some Metro lines, like 4 and 6, were reported as clear or with moderate traffic, with shorter waiting times. The importance of allowing free door closure and passenger disembarkation before boarding the train to streamline service was emphasized.
On another note, information was provided on how to recover lost items on the Metro. There is a Lost and Found Office at the Candelaria station of Line 4, where forgotten items are kept for up to three months. After that period, unclaimed items are transferred to government departments.
The Metro's Lost and Found Office operates Monday to Friday from 9:00 am to 3:00 pm and offers the possibility to consult a list of found items by month on its website. Contact options, such as WhatsApp and email, are also provided for more information about lost belongings.
Despite efforts to improve service and provide an efficient system for users, criticism and complaints persist on social media, highlighting deficiencies and delays in public transportation in Mexico City.
